Tang’s Frames — Return Policy

All Sales Final

Because many of our pieces include original vintage postcards, one-of-a-kind artwork, original art, prints, carefully selected framed pieces, etc., all sales are final.

We do not accept returns, exchanges, or cancellations for change of mind, sizing preferences, color variation, personal preference, etc. after purchase.

Please review all photos, descriptions, dimensions, and details carefully before placing your order. If you have any questions before purchasing, we are always happy to help.

In-Person Purchases (Events, Markets, Pop-Ups)

All in-person purchases are final and are not eligible for returns or exchanges.

Items may be inspected at the time of purchase, including size, frame style, colors, condition, and presentation.

Once an item leaves our table, we are unable to verify handling or condition.

Damaged or Incorrect Orders

If your shipped order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item

• Photos of the packaging, if applicable

Approved claims may be resolved through replacement (if available), store credit, or refund at our discretion.

Please note: Any damaged or incorrect order claims must be reported within 48 hours of delivery. Claims submitted after 30 days from the delivery date cannot be honored.

Updates

This page and policy may be updated at any time and without notice.

Questions

For any questions regarding an order, please reply directly to your order confirmation email, see our FAQ section, or contact us